Shipping policy

I take great care in packaging my art, but in the event of damage during transit, while rare - it is unfortunately unavoidable. I am truly committed to resolving any possible issues promptly and fairly! Your support of Le Eterea is greatly appreciated! 

✰ HOW TO REPORT A DAMAGED PACKAGE DURING SHIPPING ✰

 

If your order arrives damaged, please follow these steps:

1.)  Report the Damage

Contact within 48 hours of delivery at le.eterea.art@gmail.com or directly through our instagram DM's. 

 

2.)  Provide Photos

Attach clear photos of:

•The damaged item

•The original packaging (including any protective materials)

•The shipping label

3.) Wait for Confirmation

I will review your claim and respond within 2 business days. 

After verifying, we offer the following options:

☼ Replacement – If possible, we will send a replacement at no extra cost.

☼ Refund – If a replacement isn’t possible, we will issue a full or partial refund.

☼ Discount – If you prefer, we can offer an equivalent discount, coupon, or price match, for a future purchase. 

✰ In most cases, you do not need to return the damaged item. However, I may request a return for quality assessment. If the damage was caused by the carrier, I may file a claim on your behalf.

Custom & One-of-a-Kind Items – Due to their unique nature, replacements may not be possible. In such cases, we will offer alternative solutions!